At tinyme.co.nz, we promise our products will be as impressive as they appear on our website. Customer satisfaction is important to us, so if you aren’t 100% satisfied with the quality of any item within 30 days of receiving it, we’ll be happy for you to return the item for either a replacement item, a refund or repair of the item.
As our products are made to order, customers will not be eligible for a refund or replacement:
• where errors occur from a typing error you may have made on the internet;
• for defects that are the result of ordinary wear and tear or abnormal use;
• or if you have simply changed your mind
Customers use all kinds of spelling variations for names, so it is impossible for us to know if it is a mistake or just different. So please ensure spelling is checked before an order is completed.
We may ask for faulty/incorrect items to be returned to us for a quality inspection, to ensure those rare problems don’t occur again. If you wish to return an item, please email email@example.com or you can phone us on +61 3 9088 4761 for instructions on how to proceed. Typically refunds take up to 2 weeks to be processed once products have been received.